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Top 10 influencers in digital transformation you should follow in 2019

Top 10 influencers in digital transformation you should follow in 2019

Let’s start by explaining, at a very high level, the concept of digital transformation. It’s a term used to describe the strategic evolution of methods, business behaviors and company culture to deliver value to customers. You may wonder if it’s just a buzzword and how much effort companies really devote to digital transformation. Solely looking […]

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Getting CyberFit: How to Start? Lose The Rose-Colored Glasses!

“Crampons make it easy to climb the ice without slipping,” says a guide to scaling Vatnajökull, Iceland’s largest and most majestic glacier. Easy to climb? Really? I nearly lost my life ascending that ice cap when one of my crampons popped off my boot. (Thank goodness for carabiners!) Which brings me to Cybersecurity. Much like climbers must […]

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IBM’s latest mainframe technology from A to Z

Many say beauty is in the details. The phrase came to mind as I entered the glass and steel skyscraper known as 3 World Trade Center in Lower Manhattan. The modern, light-infused space was a perfect backdrop to meet IBM z15 , a hybrid cloud mainframe solution for enterprise companies serious about titanium strength data security. As […]

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The Unlikely Marriage Between Security and Employee Experience

You and I have something in common. We are human beings with an innate drive to get things done. Psychologically, a sense of accomplishment leads to a feeling of safety. In a perfect world, this would be inconsequential because there would be no security breaches. Data would be safe. People would explore and accomplish, collaborate […]

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The psychological and cultural impact of artificial intelligence

Everybody knows AI is meant to bring a huge competitive edge to those who successfully adapt it. The challenge, however, is to identify what makes AI adaptation truly successful. In the past few years, we’ve seen many technology fads come and go. Maybe it didn’t bring enough value. Or maybe, employees found it too difficult […]

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4 Ways Infrastructure Will Heighten Customer Experience in our Emerging New World

The world is waiting and wondering. What’s next? How do we rewrite our business playbooks? How do we stay ahead of customer expectations in a world unfolding, rearranging, evolving? After attending IBM’s Think 2020 digital conference (virtually, of course), I walked away feeling emboldened about the future, particularly after hearing two industry veterans share their views on […]

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Customer Success Obsession – Disruption or Disruptor?

With the popularity of SAAS, customer success is now a more well-known industry buzz word. Most importantly, it is a must-have function in any technology company. Furthermore, Forrester report stated that successful customer success leaders have contributed to compound average revenue growth of 17% as opposed to 3% laggards. Let’s face it, CEOs, investors and customer […]

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