You and I have something in common. We are human beings with an innate drive to get things done. Psychologically, a sense of accomplishment leads to a feeling of safety. In a perfect world, this would be inconsequential because there would be no security breaches. Data would be safe. People would explore and accomplish, collaborate […]
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Everybody knows AI is meant to bring a huge competitive edge to those who successfully adapt it. The challenge, however, is to identify what makes AI adaptation truly successful. In the past few years, we’ve seen many technology fads come and go. Maybe it didn’t bring enough value. Or maybe, employees found it too difficult […]
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Paris and Chicago were fifty degrees and rainy the day I heard back from one of our toughest clients, the head of a large French multinational corporation. His email made me realize we had more in common than I ever thought possible, much more than just the weather. A few weeks previous, he had given […]
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The world is waiting and wondering. What’s next? How do we rewrite our business playbooks? How do we stay ahead of customer expectations in a world unfolding, rearranging, evolving? After attending IBM’s Think 2020 digital conference (virtually, of course), I walked away feeling emboldened about the future, particularly after hearing two industry veterans share their views on […]
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In poker, no opening hand beats pocket aces. So why would a player rather draw a lowly 2–7? Because deciding what to do with a 2–7 is easy: Fold it! Pocket aces, on the other hand, create existential angst. Why? Because even when the betting tells you to fold them (they lose 70% of the […]
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With the popularity of SAAS, customer success is now a more well-known industry buzz word. Most importantly, it is a must-have function in any technology company. Furthermore, Forrester report stated that successful customer success leaders have contributed to compound average revenue growth of 17% as opposed to 3% laggards. Let’s face it, CEOs, investors and customer […]
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AI is set to be a critically transformative technology over the next decade, changing how we live and work in every field. The impact of AI and Machine Learning will likely have a greater influence than advances in any other area. Although AI is looking to transform over the next decade. We need to remember […]
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The importance of cyber security will grow in importance for both businesses and individuals in 2019. With governments and companies reviewing their relationship with Huawei and well documented hacks like Equifax in 2017, protecting personal data is of greater importance to consumers and of how businesses collect, manage and score it. More than just money […]
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