No one likes being treated like a number. A great customer experience with real people showing they care feels good. Sometimes, it can even create a customer for life. In the property and casualty (P&C) insurance industry, this becomes even more poignant for customers reaching out in their greatest moment of need. At the same […]
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Without question, enterprise deployment of artificial intelligence (AI) is positioned for tremendous growth. Published in early 2021, IBM’s Global AI Adoption Index revealed that a third of those surveyed will be investing in AI skills and solutions over the next 12 months. More expansive use of AI democratizes AI, providing access to insights to more […]
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Imagine for a moment your social security and driver’s license numbers are stolen – and not by your own devices. You didn’t leave your purse in an unlocked car nor drop your wallet at the store. No, this thievery happened under someone else’s watch. Add to that, the breach happened within a company you once […]
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On the patio of VMware’s Palo Alto offices, lights were set against a backdrop of indigo night sky and angular murals of vivid clouds streaked with purple and blue, framing the stage where VMware CEO Raghu Raghuram talked about freedom. He described freedom as flexibility across the cloud, painting a world where enterprise businesses could […]
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When asked about what 2025 looks like, some people fear it will bring a greater divide between the haves and the have-nots. The culprit? Pew Research points to technology companies amassing greater power through Big Data, surveillance, privacy invasion and the power of social media to spread both useful facts and misinformation. Cybersecurity plays a […]
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We set out to climb Vatnajökull; it’s Iceland’s largest ice cap and the largest glacial mass in Europe. I remember my lips were burnt from the frigid air. All around me was ice in all kinds of statuesque shapes. One small mistake, one “off” moment promised disaster. During our ascent, it’s interesting the thoughts that […]
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Perhaps there is no greater sense of freedom than stepping into a car with a flawless and gleaming driver’s license in hand. It marks teenage independence and the beginning of parental worry. While automobiles themselves have evolved over the last several decades, that fleeting moment of empowerment we all felt at the wheel now is […]
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We live in a connected world. By 2025, Statista predicts there will be 30.9 billion devices compared to the mere 13.9 billion we use today. How will corporate environments manage all that data? How well are we managing the problem right now? As more data is generated and the applications for data expand, business requirements and external […]
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In his private notebooks, author Albert Camus wrote: “Real generosity towards the future lies in giving all to the present.” For the future-ready manufacturer, these words ring true. As we pick up the pieces in the aftermath of the pandemic, we all appreciate the idea of readying ourselves for the future. But what are the […]
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It feels like the world is evolving faster and faster, from a sudden reset on remote work practices to radically shifts in buyer behaviour to the onset of virtual everything. What will this new era demand of us? What will it ask of companies and brands? How will we innovate new solutions and inspire one […]
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