Category: Blog

Who Will Protect Your Customer?

Paris and Chicago were fifty degrees and rainy the day I heard back from one of our toughest clients, the head of a large French multinational corporation. His email made me realize we had more in common than I ever thought possible, much more than just the weather. A few weeks previous, he had given […]

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4 Ways Infrastructure Will Heighten Customer Experience in our Emerging New World

The world is waiting and wondering. What’s next? How do we rewrite our business playbooks? How do we stay ahead of customer expectations in a world unfolding, rearranging, evolving? After attending IBM’s Think 2020 digital conference (virtually, of course), I walked away feeling emboldened about the future, particularly after hearing two industry veterans share their views on […]

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